- Category: Faq
- Created on 19 July 2009
- Last Updated on 15 May 2013
- Written by Admin
- Hits: 15491
We want to make public our policy on refunds so that there is no confusion.
All our sales are final and no refunds will be given. As all of our products are digital software, delivered instantly once payment is received it is impossible for you to return a product to use for a refund.
If you find a bug in our software, you can report it in the forum and we will fix it in the next version. Finding a bug is not a reason to request a refund.
We do not issue refunds if:
You just change your mind
You choose not to use our product
You find that our product doesn't suit your needs (We have basic plugin and module available and a demo website for you before purchasing)
However, we understand that it is impossible for us to test our software on every platform and every configuration it may encounter on other servers. Therefore if you are unable to get our software up and running on your server in the first 30 days after purchasing the software then please contact us and we will do everything within our knowledge and experience to get our software to work on your server.
If we fail to achieve this we will happily give you a refund or exchange the product for a new product. You will need to provide us with full access to your FTP, MySQL and Joomla Admin consoles in order for us to debug and install the software, if you cant give us this access then we will not be able to give you a refund.