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BotR - Video Problems

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7 years 2 months ago #4898 by mobilewebsitetutorials4u
BotR - Video Problems was created by mobilewebsitetutorials4u
Hi
I have a problem with the running of a video using BotR, when the webpage is opened the video is blank, I have to refresh/reload the page before I can see the thumbnail, any ideas why. Here is a link to the webpage, Click Here .
Regards
Mike

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7 years 2 months ago #4899 by admin
Replied by admin on topic BotR - Video Problems
Hello,

I don't have the issue here,

what version of browser are you using ? what OS? what version of flash ?

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7 years 2 months ago #4900 by mobilewebsitetutorials4u
Replied by mobilewebsitetutorials4u on topic BotR - Video Problems
Hi
I am using Chrome, Windows7 and Flash 11
Mike
Regards
Mike

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7 years 2 months ago #4901 by admin
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and what version of google chrome ?

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7 years 2 months ago #4902 by mobilewebsitetutorials4u
Replied by mobilewebsitetutorials4u on topic BotR - Video Problems
20.0.1132.47m
Regards
Mike

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7 years 2 months ago #4903 by admin
Replied by admin on topic BotR - Video Problems
I am not able to reproduce it with the same configuration

Could you :

1 - clear your cache and try again

2 - if it sill not ok, take a screencapture.

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7 years 2 months ago #4904 by mobilewebsitetutorials4u
Replied by mobilewebsitetutorials4u on topic BotR - Video Problems
Here is the screen print



Regards
Mike
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7 years 2 months ago #4905 by admin
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And did you have clear your browser cache ?

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7 years 2 months ago #4906 by mobilewebsitetutorials4u
Replied by mobilewebsitetutorials4u on topic BotR - Video Problems
Yes, I believe that I did, it now seems to show but without a thumbnail image, just the Play button, see below.

Regards
Mike
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7 years 2 months ago #4907 by admin
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And when you click on play did the file play correctly ?

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